Welcome Back!

Hi!  It’s been way too long!  We miss you and we thank you for your patience and understanding while Vellore Chiropractic & Wellness Centre was closed during the current pandemic and state of emergency.  We are excited and happy to announce that the clinic fully re-opens and all services resume on Monday, June 1, 2020!

Please note that special COVID-19 Protocols and Procedures are in effect, as mandated by The Ontario Ministry of Health and each of our practitioners’ respective governing bodies.  We aim to do our best to provide a safe and welcoming environment which you’ll feel comfortable returning to for care.

Online booking has been enabled for appointment scheduling again.  Appointments can also be booked and managed by calling the clinic directly at 905-417-5272.

Before your arrival to the clinic for each and every appointment, you will be e-mailed a screening questionnaire about two hours before your scheduled time, around the same time as your text message reminder.  You must complete and submit the questionnaire back to us before you will be permitted entry for your appointment, each and every time.  If you screen positive for confirmed or suspected COVID-19 symptoms or signs, please contact the clinic immediately, whether you have an upcoming appointment or not.  It may be relevant for us to contact local public health authorities to assist in contact tracing.

If you are clear to attend the clinic for your appointment, you will be asked to practice proper hand hygiene with sanitizer provided in the reception area, upon your arrival.  For the safety of yourself, our staff and others who may also be in the clinic at the same time, we also kindly request that you wear a mask in the clinic.  If you do not have your own mask, one will be provided to you at no charge.  Please notify us if you cannot wear a mask for health reasons. Please note that in compliance with current regulatory body requirements, all massage therapy patients are REQUIRED to wear a mask throughout their encounter, including time on the therapy table.  Please be mindful of social distancing inside the clinic.  Signs will be posted throughout the clinic to remind and guide you through these extra steps.

We have slightly decreased the number of available appointments each day to facilitate social distancing and disinfecting of surfaces and treatment spaces as required throughout the day.

Please note that all staff will be wearing masks during patient interactions in the clinic.  Certain situations may warrant us to wear gloves, goggles or other personal protective equipment.  We hope you’ll remember that even though our mouths are hidden, you can still look to our eyes to see what we are smiling and happy to see you.

We encourage you to ensure that your account payment methods are supported with a credit card on file, to be securely stored with encryption, so that you can minimize contact with items and surfaces inside the clinic.  We will be happy to assist you with setting this up.

These extra steps help us all in maintaining a safe atmosphere and positive experience for everyone who attends the clinic.

To ensure that you receive all critical and essential e-mail communication from us, please add both of the following e-mail accounts to your contacts or address book of your own e-mail account:

info@vellorechiropractic.ca

notifications@janeapp.com

These policies and procedures can support everyone in provided and receiving the care they seek, and in beating this pandemic together.  We look forward to seeing you in the clinic and we thank you for choosing Vellore Chiropractic & Wellness Centre.

Dr. Matthew Bortolussi, Chiropractor
Diana Hok, Registered Massage Therapist
Angelica Alarcon, Registered Massage Therapist
Cynthia Diner-Spanjers, Physiotherapist
Roja Rohani, Physiotherapist, Women’s Pelvic Health Specialist
Michelle Schuster, Registered Acupuncturist
Aislinn Gray, Registered Massage Therapist