Forms & FAQ


Have a question about our services or our practice? Review the Frequently Asked Questions below to see if your question is answered. 

If you have a question that isn’t answered here, please reach out to our staff directly by calling (905) 417-5272 or sending an email to

Should I see the chiropractor, the massage therapist, or the physiotherapist?  

Good question! The musculoskeletal conditions our clients come to us with range from being simple to complex. The type treatment you need will depend on your particular condition. 

Conditions based in the spine are often best cared for with chiropractic adjustment

Muscular conditions often respond best to massage therapy.  

Physiotherapy can help with some of these things too, as well as just about everything else from knees to shoulders to hips to feet.  

Other problems not covered in any of these categories often see great results with acupuncture therapy.  It’s very common that a problem is more complex than it may initially appear and could be best cared for with a team approach which uses a combination of services.  Your practitioner may recommend another service if they think it will help you.  

If you’re not sure where to start drop us a line at or call the office to consult with Dr. Matthew.  He has a great ability to help you determine what direction to go with booking your first appointment. There’s more information about getting to our practice on the maps & directions page

Do you take insurance?

Yes, we take insurance and can directly bill most policies from most insurance companies. These types of insurance claims are often referred to as “benefits.”  You are responsible for paying any portion of fees that are not covered.  

We do not participate with the Workplace Safety & Insurance Board (WSIB).  

We do provide treatment of injuries for MVAs (motor vehicle accidents) and will coordinate billing between your auto insurer and your extended health insurer if that applies to you.  Please click here for our current list of participating direct billing insurance companies.

Visit our Insurance page to find the complete list of major insurance companies we bill to directly.

What is your cancellation policy?

We request any cancellation or change to your scheduled appointment be made at least 24 hours before the appointment start time.  Should you miss the appointment without giving adequate notice, the clinic reserves the right to charge a missed appointment fee equal to the fee of the scheduled appointment.  This is an administrative fee, and is not covered by insurance. 

For scheduling changes please contact our office at (905) 417-5272 or send us an email at

Do you accept walk-ins?

Our practitioners work by appointment only.  Walk-ins cannot be accommodated.  Same-day appointments may be possible based on availability. 

You can book an appointment online at any time or check for availability.

How long will my treatment period last?

How long your treatment lasts depends entirely on your individual circumstances. Just like determining what treatment is best for you, we consider factors like how long you’ve had your problem, how severe your health problem is, and your goals for your care when determining how long your treatment will last. 

Correcting the problem with a long-term solution will take longer than relief of symptoms.  Based on your examination findings, your practitioner can better inform you how much care is appropriate to help you reach your goal.

Do I have to get undressed for massage therapy?

You may undress to your comfort level.  Although undressing completely is not mandatory, the more direct access our therapists have to your skin, the more effective the treatment can be. 

Talk to your massage therapist about your comfort level. They can advise you on the individual circumstances of your treatment.

Does pelvic floor physiotherapy treat men’s conditions?

At this time, our pelvic floor therapist is only trained in treating women’s conditions. 

Does acupuncture hurt?

Acupuncture needles are very thin and tiny, some as thin as a hair.  Your acupuncturist’s insertion technique ensures any potential discomfort is minimal.  Once the needle has been inserted, most people don’t feel them at all.

What is chiropractic?

Chiropractic is a health care profession and approach based on the interconnected health, function and vitality of the nervous system and spine. You can use the chiropractic resources on our website to familiarize yourself with the fundamentals of the practice. 

What chiropractic techniques do you use?

Your chiropractor uses a variety of gentle standard techniques, low force techniques and instrument-assisted techniques, and also performs Cox Flexion-Distraction (often advertised as spinal decompression).  You and your chiropractor can discuss which would be best for you

Do chiropractic adjustments hurt?

Chiropractic adjustments are not intended to hurt nor negatively affect a problem.  Your chiropractor will be as gentle as possible if adjusting in the area you are experiencing pain.

Do I have to get my neck adjusted?  Is it safe?

Despite reservations in the past about the safety of chiropractic neck adjustments, they have been proven safe by several studies over the years and no study performed has been able to prove them to be unsafe.  Most of the medical community accepts chiropractic care as a safe and effective care option.  Medical doctors or other practitioners who attempt to claim that chiropractic is unsafe or even ineffective are themselves out of date with all the available research, and simply wrong.  

What does the new patient exam involve?

The Chiropractic New Patient Exam is an essential step in starting chiropractic care, as mandated by the chiropractic licensing body. The examination gives your therapist the information they need to understand your condition and how to proceed with the course of therapy.

It may include but is not limited to physical exam of the area of concern, analysis of spinal alignment, posture analysis, range of motion testing, and computerized nerve scan and spinal analysis.  The scans include a spinal thermography scan of the autonomic nervous system and surface electromyography of spinal motor nerve function. All tests are non-invasive (no radiation, energy or anything else going into the body) and none of the tests during the exam are intended to be painful.

Can I leave a testimonial or review?

Yes!  We love testimonials and reviews. They help us better understand how to serve our clients and be responsive to their needs.

Click here to leave a review.


Chiropractic Intake Form FILLABLE PDF